​Where can I find support for Additional Functions? For example: How to reset password? 
​For any additional function support, please check our YouTube tutorials. If you still have questions please write to us at [email protected]
​What is the bandwidth requirement to use Waliku mobile application? 
​For the application usage a bandwidth of 2G and above is required
​The student data is are missing from schools without any deletion, what do I do? 
​In case of deleting  the class, the data of students also gets deleted. To avoid this issue, please ensure to  transfer students to another class, if you would like to retain them in the school data 
​Does RAM influence the use of Waliku in android phones? 
RAM is a key point that contributes to performance of phones.Additionally phone memory also determines the application performance i.e, lower the memory, the applications perfromance is low
Does memory of phone impact the speed of Waliku application? 
​Yes, if  your phone memory is full, it will impact the usage of the application. To optimally use the application please check and ensure enough memory in your phone. 
​How do I report bugs? 
​Please send an email to - [email protected] with issue details, screenshots and videos explaining the bug.
​What do I do if I have questions on new features of Waliku application? 
Please refer to the email sent by the global team to your country team after the training of trainers. If you still have questions please feel free to schedule a meeting with us or write to us [email protected]
​Can we use the web application in phone browsers? 
​Yes, the web application can be used in the phone browsers 
​My web URL is not working what do I do? 
Please verify if you are using the production URL. If you are still facing issues please write to us at [email protected]
​If I would like to create a test logging can I do that? If so, how? 
Yes, you can create a test login. You can do it by adding a prefix "Test" for schools,users,classes,etc
​Can we test with real data? 
​Yes you can. However, you need to ensure that you are doing that without editing or making changes to real data. To ensure safety you can test using the  test data 
​What do I do if there are issues with username issues for users? 
Please note - usernames cannot be edited, and it is unique for each user.
Please ensure that the usernames cannot be repeated.  
What do I do if there are import data issues? 
​Please follow all instructions mentioned in the web application and the instruction sheet within the import template. If you still have issues please write to us at [email protected] 
​Why I am not been able to login? 
​Please go to settings and give permissions in App info setting